About us
Shipping
Shipping service is available for supplies on our online shop only
​
​
We use a trusted UK courier - Usually DX OR DHL - Smaller parcels are sent with Royal Mail or Hermes
​
Courier service is between 2 and 5 working days for delivery
​
Delivery to England only
On delivery someone will need to be available to sign for the parcel - If the delivery needs to be re attempted for delivery there will be a charge to the customer.
Charges
Parcels under 2kg £5.95
Between 2kg and 21kg parcels will be sent with a trusted courier £7.95 per 20kg
​
Placing an order with us
1. Select online shop
2. Add your items to the basket
3. Choose either Collect from store (FREE) OR Delivery 2-5 working days
4. Pay
5. Wait for your email confirmation
By ordering items from us you are agreeing to buy items from us .
​
REFUNDS
​
All refunds must be within 7 working days of purchase
​
-
Any damages to boxes must be notified to us within 24hrs of delivery
-
Returns are to be paid for at buyers cost unless we have agreed otherwise
-
Returns are only accepted if items are damaged on delivery
-
Returns will not be accepted from misuse or accidental damage.
​
Damaged items will be replaced for identical or similar item
​
All returning items must be in excellent condition as you bought them in
​
PLEASE NOTE - Return shipping costs are to be paid for by the buyer -
When returning your goods please place the delivery note inside the box.
​
We are sorry but we cannot accept 'In store' returns for items ordered online
This page is for informative reasons only. Is subject to change without prior notice.
​
​
ALL PRICES INCLUDE VAT AT 20% (Animal Feed is 0% vat rated)
Shipping price includes vat at 20%
​
​